PRE-DEPARTURE ORIENTATION

Lal Dhanus Overseas Employment Services provides a thorough Pre-Departure Orientation to all workers, covering essential aspects of their overseas employment. With the presents of family/guardians of the workers, we clear explanation of the employment contract, outlining the terms and conditions such as job roles, working hours, wages, leave entitlements, contract periods, termination, benefit and company facilities. Workers receive a written copy of the employment contract in their native language to ensure full understanding and make sure of any assist is required. Additionally, workers are requested to get enroll in Lal Dhanus WhatsApp group for any kind of necessity in future and provide travel information, including immigration procedures and travel arrangements.

Under No Fee Policy, ensuring that workers have not come across with any recruitment fees before their departure.

Quality Policy

Lal Dhanus Overseas Employment Services aligns its recruitment practices with the principles of the RBA, ILO, UN Global Compact Nepal, and Local Laws. It ensures that all recruitment activities respect human rights, prohibit forced labor, modern slavery and young workers, and promote fair wages, equal pay for equal work and qualification, safe working conditions, and non-discrimination. By integrating these global frameworks alongside national regulations, Lal Dhanus ensures that its services meet the highest ethical standards, while complying with relevant Labor Acts and Foreign Employment Act. This approach not only protects the rights of workers but also contributes to the well-being of both candidates and clients.

In addition to compliance, Lal Dhanus committed to robust Risk Assessment and Management practices. We continuously identify, assess, and mitigate potential risks related to recruitment, ensuring that ethical standards and legal requirements are upheld. This proactive approach enables us to manage operational risks effectively and maintain a high level of accountability in all our recruitment processes.

In order, RBA COC focuses on corporate responsibility in supply chains, the ILO sets legally binding international labor standards, and the UN Global Compact Nepal encourages businesses to adopt broader ethical practices in line with sustainable development goals. Lal Dhanus combines these principles with compliance in its operations, ensuring ethical recruitment that promotes fair treatment, respect for all stakeholders, and a commitment to continuous improvement.

Whistle Blower Policy

Lal Dhanus encourages all employees including ex-employee/s, applicants and deployed candidates, their families, and stakeholders to report any unethical business practices or unethical behavior.

Reports should be based on reasonable grounds and objective reasoning, not vague or unsupported claims. We are committed to addressing concerns promptly and confidentially, ensuring a safe and ethical environment for all.
Procedure

• Lal Dhanu offers multiple confidential reporting channels for employees and stakeholders to report concerns safely. Reports can be made directly to the operations manager, HR Department, or Chairman.
• An anonymous hotline, email, and complaint box are available 24/7, managed by the Chairman and HR Department. Contact details are as follows:
  • Hotline/Helpline: +977-9810172607 (Chairman)
  • Email: grievance@laldhanus.com (HR Department)
  • Complaint/Suggestion Box: HR Department
    • For written complaints, individuals can submit concerns in a sealed envelope addressed to “Whistleblower Confidential” to Chairman/HR.
    • Upon receiving a report, an impartial investigation will be conducted by a qualified team, including HR or Legal, and a mediator may be involved if needed. After the investigation, appropriate actions will be taken, including corrective measures or legal proceedings if necessary.
    • Whistleblowers will be updated on the investigation’s progress while maintaining confidentiality. If unresolved, Lal Dhanus may pursue legal action for the fair conclusion.